Managed, Remote and One-Off IT Support Services
From the mundane to the mind bogglingly complex, our IT support staff are a great bunch of knowledgeable individuals who love to solve your problems no matter how big or small. We understand that IT glitches can really put a spanner in the works and we’re here to make sure any issues are resolved as quickly and efficiently as possible, leaving your staff to get on with their work with minimal disruption.
Our engineers use helpdesk systems that ensure your IT tickets are logged quickly, and engineers with the correct skills are allocated and work starts straight away. Our “Connectwise” system ensures full visibility and ensures our service level agreements are met so you get the great service we promise.
We offer a range of IT support services to suit your requirements.
Our services include:
Bespoke Helpdesk System
Our bespoke help desk system offers a sophisticated approach to prioritising every issue in real time, meaning we always have a clear picture of what is happening where and when. This enables us to ensure jobs are appropriately prioritised and downtime is minimised.
Current Pescado customer or not, we will come to the rescue in the event of a problem arising.
We provide your IT support on an ongoing basis – this can be remote or on-site depending on what best suits your needs.
Using the best in remote monitoring IT technology, we are not only able to offer an incredible business IT support service to our local area of Chester, Cheshire, North Wales and Merseyside, but beyond to clients throughout the whole of the UK. With our remote monitoring we are constantly monitoring your systems. This enables us to apply patches and fixes to a problem, in some cases before the client is even aware of it!
We have invested heavily as a business to ensure that the networks we look after are up to date, secure, virus free and running as fast as possible.
Remote support for our customers is achieved with bespoke software. This enables us to easily dial into a machine and help out whenever needed.
Speak to us and we’ll talk you through the options
Call us on 033 000 22 000