Account Management | Business IT Support & Telecoms | Pescado

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Calling from abroad   0044 151 355 3600

Our approach to account management is something we are proud of at Pescado.

Join us and as a Pescado client, you can expect the highest levels of customer service not just when you initially enquire but on an ongoing basis.

We know what it feels like to be a customer. We've experienced good and bad service ourselves, and that has made us determined to offer the very best service at all times.

That's why:

  • All of our customers have a dedicated account manager. This will always be the case whether you use Pescado for one service or for six.
  • Our account managers are backed up and supported by our customer support team and technical support helpdesk engineers. Our account managers are there to listen and advise; helping customers to drive their business forward with technology, so when you need something doing, there is another team to simply step in and action your request.
  • Technical issues can be logged by email or phone call, whichever is most convenient for the customer. We then use sophisticated technology and software to track every query. Each query is prioritised and can be monitored, escalated and reported on accurately and in real time.
  • We use a Microsoft Dynamics Software which gives our different teams full visibility of all correspondence with our customers. We acknowledge your requests and rate ourselves with a service level agreement on every type of request. This enables us to ensure we are consistently delivering high levels of service and resolving technical issues promptly.
  • Although we appreciate that whilst we eat, sleep and breathe technology, most of our clients don’t – so we will always explain things in layman’s terms. We will keep the explanations simple even when the technology or the fault is anything but.
  • Your account manager is available to listen and offer advice or a detailed account review whenever needed. You can download our account review template here.

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Our opening hours are 8am to 8pm Monday to Friday, Saturday and Sunday 9am-12pm.

However, our experts are often working away out of hours behind the scenes to ensure we fix any issues and provide unparalleled levels of service.