CUSTOMER BIG FISH FEEDBACK

The service levels we deliver to our customers is critical to us. We love great feedback but appreciate we can always improve. Every Pescado customer can get immediate access to let us know how we are doing. All our emails ask you to ‘let the Big Fish know‘ what you think. Some of the most recent comments we’ve received can be found below:

“We have worked with Pescado for a number of years. The reasons? Our business is expanding rapidly, we need a communications partner who not only gives us great, impartial advice, the best commercial deals and the right solutions but back it up with a service offering that is second to none

 

Yunus Waka, Head of IT

 

‘The service and communication that we have had from Peter (Cliffe) from the very beginning to get us on your network has been exemplary and smooth mainly by keeping us in the loop with every stage of the transition and further to this Tom (Waring) has helped me with the setting up of our business mobile phones.

 

I would like to say that the transition to our new Pescado Ola system and the service that was provided by Dan (Daniel Robinson-Powell) was exemplary.  It was smooth with hardly any interruption to our business. Dan was informative all the way through the process and made us feel very assured of your company’s service and what you were providing to us, he even went the extra mile by setting up my phone directory with our engineer numbers and the portal.

Dan is a great representative of your company, happy, clean, presentable and worked tidily.

No question was too much for him and we felt very relaxed with the confidence he portrayed all the time he was here.

 

We NEVER had any of this with our previous supplier and it is overwhelming that everyone has kept us informed from day 1, I must add that everyone we have dealt with on behalf of Pescado are indeed a credit to the company.

A BIG thank you to you all.’

 

Debbie Barnfield-Acton, Office Manager

‘Just a quick email to leave a very positive feedback for the pleasant and efficient transaction with Pescado.
As always, thank you Adele for your great support and also taking the time on you annual leave to assist with my request.
Thank you Tom for your courtesy call this morning, updating me on the progress and facilitating the order and making it a smooth transaction.  Well done to the both of you’

 

Corrie MacColl Rubber Ltd

‘We use Pescado for all our mobiles in the company.

Recently we have gone through some changes that have required phones and lines setting up urgently.

Both Jonathan and Lucy Knight have been absolutely fantastic throughout my whole experience with Pescado.

Lucy was fantastic when our parcel went missing and got it delivered two days later which is perfect for us.

Many thanks for the fantastic service. ’

 

Hannah Lowe, Accounts

‘We’ve been with Pescado two years now for all of our communications and we have been delighted with the service. We spoke to several different companies but chose Pescado as we were able to keep everything in one place and they were very competitive on cost.

In terms of service, they’re very quick to respond to queries and resolve any issues we have had.  I would highly recommend that you speak to these guys if you are considering a change!’

 

David Warburton, Director

‘I just wanted to drop you a line to say, thank you very much for your help, assistance and guidance over the last few months with the renewal and upgrade of our mobile phone contract and then the supply and implementation of our new all singing and dancing VOIP telephone system.  The plug and play installation was very simple and the flexibility built in really works for us especially when we are out of the office.

Also, we are looking forward to the cost savings that we will make by moving to the VOIP system.’

 

Chris Lineham, Director

‘As a new start business 3 years ago ESIS initially used Pescado for its mobile phone services. Since then, we now use them for all our landline telephony and IT support as well.

We always find the Pescado team to be responsive and highly solutions and customer-service orientated.’

 

Kevin Smith, Operations Director

‘We would just like to advise how happy we are with the service provided by Pescado.  Having a local team in Belfast who understands our requirements is of great help and having the knowledge and interest the equipment is a great asset as it is clear they understand what we are talking about.  Dealing with Robert is a pleasure as he has an extensive knowledge of the latest technology,  something we found that was lacking in the past.

Thanks for all your help to date.’

 

Hugh Hopkins, Sales Director

‘I would like to take the time to give some feedback on Pescado’s customer service especially Robert Barkley.  We have been very pleased with all the service we have received from Pescado and Robert.  Anything and everything is never a bother and he is always available to help or answer any queries I might have regarding our contracts, phone issues, or any queries which may arise.  We have been so pleased with all help from Pescado that we recently renewed our contract for another 2 years which was mainly due to the personal customer service we receive on a regular basis. ’

 

Jacqui Graham, Estimating Assistant

‘I have had the pleasure of being a Pescado customer for over 7 years, and have not found a reason to leave.  Any issues  or enquiries are dealt with in friendly, professional manner and always providing an excellent customer experience.   Every staff member is always ready to go the extra mile to make sure that we receive the best service possible, not only though actions but also through recommendations for new ideas and services that have helped me bring a great experience to my staff and end-users.

 

Simon Smith has been a huge asset during a recent division sale and during a recent new business project.  Any requests for new services, additions or anything else I could think of have been actioned promptly and correctly so that we have been able to keep these projects moving forwards and he has made a point to suggesting alternate route or ideas that have provided added value to the services we have. ’

 

Please pass a huge “THANK YOU”  onto the entire team…. They are all brilliant to deal with!!!!!

 

Andy Holden, IT Manager

ace-lifts

‘I started working with Pescado at the beginning of 2017, they took part of our mobile contract from us that had expired. I was so impressed with their customer care and response times that as I result I switched our entire mobile contract over to them at the beginning of 2018. My account manager Dean Lord ensures that the excellent customer care continues even after signing the final contract. As a result of this service Pescado have also been chosen to provide our company’s landline solution from summer 2018. ’

 

Joanne Roberts Commercial, Director

winemark

‘Pescado took over our mobile contract in 2017 and since then, I have to say that it has been a breath of fresh air. This company understands proactive Customer Service. We receive Monthly Account reviews and regular meetings with Jonny Gregg our Account Manager to track and resolve any overspend issues swiftly.

Pescado delivers the  premium level of service  they promised when they acquired the Contract’

 

William Mawhinney, IT Manager

‘I recently had the pleasure of dealing with John Powell who has helped to resolve an authentication issue for me. From the moment the ticket was raised, Liam was very helpful and said that John would be in touch. John then took over the ticket and kept me informed of the progress and even called twice to check in with me. Great service and of course the problem is now fixed. ’

 

Business Development, Anchor Group Services

‘One of the key benefits of working with a business like Pescado is that they can handle every side of technology our business needs. We are reliant on Pescado, whether it’s simple advice over a rugged phone for a site manager or a full SharePoint deployment, I make one call and the challenge is theirs. I deliberately outsourced the whole of our ICT support leaving me with a single point of contact rather than one supplier blaming another. Pescado look after our business because any issue is theirs to fix. They have the people, the knowledge and the processes to deliver for us and it has been a robust relationship built on openness and understanding.’

 

Chief Executive, Skansen Group Limited

‘Dealing with Jamie was a breath of fresh air….

I wanted a simple solution in place and very clearly explained what our business required including visibility of dials, call time and call recording.

Jamie came back very quickly with a solution that matched what we needed. He sent the information I asked for and then called us to run through the details after a short period of time that allowed us to digest the information. Jamie walked us through the whole sales process clearly ensuring all our needs were met. We initially wanted a new phone system in place for when we move in to our new offices in August but due to the smoothness of the process we ended our previous contract with immediate effect and bought forward the plans with Pescado installing in our current office.

Jamie has been instrumental in helping us arrange time with the Pescado engineers to ensure our new office will be kitted out for when we make the move. Jamie has also gone above and beyond his call of duty in helping us with a minor issue in which the call monitoring was not reflecting the dials actually made. He worked with us personally rather than reflecting us to your support team.

Jamie has not only been extremely helpful but also he is very friendly. Jamie is a true asset to your business. I would not hesitate at any point to recommend Jamie to anyone that I come across who are looking at changing phone providers.’

 

Brendan Cross-Williams, Training Director

‘Could I just say that my organisation has been with Pescado for well over 4 years now and I continue to be impressed with Liam’s dedication and support for our company.

I rarely send email like this (always too busy!) but feel it’s appropriate that I commend his commitment to helping our small not-for-profit organisation to get the best deals and support’

 

Phil Birch, Director

‘I just wanted to leave some feedback re: Peter Cliffe and the service we have received from him during our change over to Pescado.

Peter has been excellent when dealing with ourselves, from the first point of contact, ensuring that we got the right deal for our company and right through to the changeover of providers to yourselves. He has been professional, knowledgeable and helpful and nothing has been too much trouble to ensure a smooth changeover was achieved with all of our staff. He is a very pleasant, approachable and personable guy and I wouldn’t hesitate to recommend him and Pescado to other businesses – we are very happy with the service – thank you! ’

 

Tracey Walford, Deputy Chief Executive

‘Working with Pescado has been a really positive experience.
For someone who doesn’t really understand IT, their friendly staff are always on hand to explain and advise me when needed. Our Account Manager, Jonathan Bryson, is very attentive and knowledgeable and we have built a strong working relationship in a very short timeframe. I have full faith in the team at Pescado and trust their expertise and advice. Everyone I have come into contact with since working with them has been super friendly and patient as I get up to speed with any developments.
Thanks for doing a great job guys!’

 

Aisha Riaz, Commercial Manager, theEword

‘Prompt and efficient service from Adam re setting up new handset – many thanks’

 

Kathryn Hoather, Office Manager

‘Both Liam O’Brien and Dean Lord have been extremely helpful during the set-up of our new business account and have both gone above and beyond on various occasions to ensure that myself and my team are as happy and as comfortable as possible. We’re extremely happy to continue putting our telephone needs in Pescado’s capable hands.’

 

Hannah Chapman

‘I just wanted to mention how easy Pescado make things for me.
A special mention must go to Adele Tunna who as our account manager looks after everything efficiently and with the highest level of professionalism. But always with a sense of humour.
Well done Adele’

 

Cheryl Philbin, Communications Manager

‘We have recently taken receipt of two new Vodafone devices.
Justin, Lucy and Adele have been fantastic throughout.’

 

Steven Morton, Partnerships Manager

‘Just wanted to let you know that Jonathan Bryson has been a great account manager and looked after me really well.
And Matthew Cunningham was also excellent taking over when Jonathan went away so a big thank you and well done to both please!’

Kim Crawford, Partner

‘I would like to comment on how very pleased we were in the way Lucy and all the team handled our process when joining Vodafone through Pescado, The whole task was hassle free and very easy, Jonathan and Lucy were the two people we were in contact with through this process and they both were very helpful and organised.
On behalf of Stag TIC Limited I would like to thank these guys in particular but the whole team for their help and look forward a promising relationship between Stag TIC and Pescado.’

 

Alan Gordon, Managing Director

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