Find quick answers to the most commonly asked questions.

If you have any further questions our offices are open 9am – 5:30pm, Monday to Friday. Support is available either via telephone or through our Livechat helpdesk.

Mobile FAQs

How do I update the registered email address on the account?

To update the registered email address for any network, please send an email to customersupport@Pescado.co.uk from the current registered email to ask for this to be changed to what you need.

 

If access to the current registered email account isn’t possible we require this request in writing on your company letter head, this also needs to be signed and dated by the registered contact.

 

The email address will be updated within 48 working hours.

How can I divert all calls to another number on Vodafone?

To activate: enter **21* followed by the number you want to divert your calls to – replacing the first 0 with +44 – followed by #. Then press send. So, for example, to divert all calls to 07700 900 123, you’d enter **21*+447700900123#.

To cancel: enter ##21# and press send.

To check the set up: enter *#21# and press send.

How can divert missed or unanswered calls to another number on Vodafone?

To activate: enter **61* followed by the number you want to divert your calls to – replacing the first 0 with +44 – followed by #. Then press send. So, for example, to divert missed or unanswered calls to 07700 900 123, you’d enter **61*+447700900123.

To cancel: enter ##61# and press send.

To check the set up: enter *#61# and press send.

How can I divert calls when my phone is busy on Vodafone?

To activate: enter **67* followed by the number you want to divert your calls to – replacing the first 0 with +44 – followed by #. Then press send. So, for example, to divert calls when your phone’s busy to 07700 900 123, you’d enter **67*+447747123456#.

To cancel: enter ##67# and press send.

To check the set up: enter *#67# and press send.

How can I divert calls to another number on EE?

To activate: **21*PhoneNumber#
To cancel: ##21#
To check the set up: *#21#

How can I divert calls to another number on O2 Plan.com?

Please contact Pescado on 03300022000 to set up divert with the network, you can also set up the divert via your handset settings, please confirm make and model device to the support team who can advise further.

How do I set up a Vodafone Sure Signal?

Once sure signal is received please go to Vodafone.co.uk
Please register for a new account, you will need the sure signal serial number, mobile numbers to register and post code.

 

Once logged in enter information as necessary, your user(s) will receive a text message to confirm they have been added.

 

To ensure the sure signal communicates with your user(s) devices please ensure they are on 2G and 3G only (not on 4G) If you’re not sure how to do this via the settings please contact the support team on 03300022000 or customersupport@Pescado.co.uk

 

Please note – registration can take up to 24 hours to fully complete. The sure signal needs to be plugged into a wall socket and not an extension cable.

How do I set up an EE Booster?

For EE corporate customers, once the booster is received please call 07973 100 158, all you need to do is provide the serial number for the device and the post code, the advisor will be happy to process. Once the lights on the booster have stabilized the booster is registered, this can take up to 24 hours.

 

For EE small business customers, once the booster is received please call 07953 966 250, all you need to do is provide the serial number for the device and the post code, the advisor will be happy to process. Once the lights on the booster have stabilized the booster is registered, this can take up to 24 hours.

How do I set up an O2 plan.com Booster?

For plan.com O2 boosters, once received please email customersupport@Pescado.co.uk, we will confirm post code, mobile numbers to register and the serial number, a form will be completed on your behalf and communicated to plan.com. Once registered Pescado will confirm.
This process can take 2-5 working days.

How do I set up my Voicemail on EE?

To set up voicemail press and hold the number 1, listen to the automated menu, to record a personal greeting its option 2.

 

If dialling into your voicemail from another phone dial 07953222222, hold 1 to retrieve your voicemail menu and press * until you are asked to enter your phone number. Before travelling abroad, you will also need to set up a pin, to do this press and hold 1 from your mobile to retrieve the voicemail menu and select the option to set up a pin.

How do I set up my Voicemail on O2 Plan.com?

To set up voicemail press and hold 1 and listen to the relevant options, if any issues arise please contact 03300022000. Please note with plan.com settings may vary depending on make/model device.

Telephone FAQs

How do I add or amend contacts in the business Corporate Directory?

Please login to your UBOSS Dashboard, https://Pescado.uboss.com. Once logged into UBOSS, please select
My Account > My Short Codes > Contacts
You will then be presented with the Contacts Page. By default all internal contacts will be added to the Corporate Directory but will not be displayed on this page. The contacts displayed are any previously added External Contacts. You will then see three options:
ADD NEW
IMPORT
DELETE
To add contacts manually select ADD NEW, as a minimum you will need to add the Contact Name and Number as these are required fields, we also recommend Checking the Add in Site Directory box as this will add the contact to both the site and business level.
If you wish to add multiple numbers from a CSV file please select the IMPORT option. The format of the CSV file must be as follows:
Name, Number
e.g. Jeff Watson, 01293111111
*NOTE* Special Characters are not excepted in the name: – _ ; : > < . , ( ) * & % $£”!
If the import detects duplicate contacts you can choose to Skip, Overwrite or Rename by choosing the option from the contact replace option drop down.
You can also choose to add this imported list to the individual site directories if you wish to.
To DELETE a contact select a contact from the list first and then click DELETE.

How can I access a full list of call rates outside of any call bundles?

A full list of call rates can be accessed by Clicking here.

General FAQs

What are Pescado’s opening hours?

Our offices are open 8am to 5:30pm

We operate extended support hours between 5:30pm to 8pm Monday to Friday, Saturday and Sunday 9am-12pm.

 

However, our experts are often working away out of hours behind the scenes to ensure we fix any issues and provide unparalleled levels of service.

Where can I find a copy of Pescado’s SLA?

Our Service Level Agreement demonstrates our commitment to client support and outlines our resolution times. We constantly monitor our performance against our SLA to make sure we are continuing to meet the needs of our clients. We’re proud of our performance. 98.3% of mobile and telephony cases are resolved within our SLA and 99.6% of technical tickets raised are resolved within SLA.

 

A copy of Pescado’s full SLAs can be accessed by clicking here.

Get business-building IT tips

Sign up to get the latest news, insights, views
and events from Pescado