We provide everything from network planning and installation to IT support and ongoing IT security services to companies across the UK.
With over a decade of experience providing expert IT solutions to a wide variety of businesses, Pescado can provide complete IT solutions to match the specific needs of your company. We have offices in Ewloe and Belfast but provide our comprehensive IT services throughout the whole of the UK.
A qualified Microsoft Gold Small and Midmarket Cloud Solutions Provider, we’re at the forefront of technology. We understand the ever-changing needs of modern businesses and we adapt quickly to deliver the right services and solutions for the current market and to support your growth. We work with your business to find an IT service package that suits your specific requirements.
All our engineers deliver expert customer service and are trained and accredited:
If I move my support to Pescado, will there be any downtime?
There doesn’t need to be any downtime. If required, we can provide live migrations and relocations. The key to moving is planning: we’ll put together a detailed plan in close consultation with you to make sure your move is pain free with mininal impact on your everyday operations.
What’s the process for moving my IT to Pescado?
We start with a meeting between your key contact/s and our IT Sales Director, to gather requirements and understand your business’s IT pain points. From this, we’ll produce a more detailed proposal. When you’re happy with everything, you’ll formally accept the proposal and we’ll start the on-boarding process.
What about back-up and disaster recovery? Do we need it?
Making sure data is secure is important for any business. We can integrate our recovery system into your existing network and make comprehensive data back-ups using a traditional tape device, external hard drive or off-site back-up.
At Pescado, we give you peace of mind with proof that your disaster recovery works. Our process includes a complete, real-time recovery test, simulating the loss of your server and demonstrating how quickly your network will be back up and online. We’ve developed this process using the latest techniques, including: snapshot technologies; bare metal restore functionality; failover clustering of your server (if required).
All I have from my current IT provider is a single line bill. So how will you know what to quote for?
A Pescado consultant will visit your site and work with you to identify what you currently have and more importantly what your business actually needs. Billing from Pescado is clear and simple so you’ll always know what you are paying for. We will always strive to save you money and support you better than anyone else.
We’ve always dealt with the same engineer: they know our systems even though the support we get isn’t great. Is it worth the pain of changing?
Working with a single engineer can be successful if your business is very small, but it’s not scalable. One individual may not have the breadth of specialist knowledge to advise you, and they represent a single point of failure as they can’t be available all the time. Pescado has a whole team of IT experts. We’ve carefully worked out processes and put in place information sharing systems and communication so that every team member can give the same high standard of support and consultancy whenever you need it. If you choose, you can have a relationship champion as your main point of contact. In case anything does go wrong, we give you a clear escalation process. Most customers never need this but it’s there all the same, for your peace of mind.
”Working with Pescado has been a really positive experience. For someone who doesn’t really understand IT, their friendly staff are always on hand to explain and advise me when needed. Our Account Manager, Jonathan Bryson, is very attentive and knowledgeable and we have built a strong working relationship in a very short timeframe. I have full faith in the team at Pescado and trust their expertise and advice. Everyone I have had contact with since working with them has been super friendly and patient as I get up to speed with any developments. Thanks for doing a great job guys!”
”Both Liam O'Brien and Dean Lord have been extremely helpful during the set-up of our new business account and have both gone above and beyond on various occasions to ensure that myself and my team are as happy and as comfortable as possible. We're extremely happy to continue putting our telephone needs in Pescado's capable hands”
"As a small and growing business we needed to improve our IT systems and create a stable and secure support infrastructure. The team proposed a solution which included installation of a new file and email server giving us much better access and flexibility. Mark managed the complete installation and service aftercare very professionally and they are always on hand to deal with any issues, however large or small.”
“In summary, a very professional, well-coordinated and successful office move. A big thank you to the team at Pescado”
“We searched for IT support Chester and after receiving a swift and polite response, we have been receiving IT support from the team for our server, personal computers and Mac for a number of years and have been very happy with the service. A potentially stressful relocation was managed from start to finish without any problems and we have continued to receive a prompt and cost effective service”
“When we moved to the North West we required local IT support plus a new portable computer. I searched Google and gave them a call. The response was speedy, efficient and helpful. The team provided highly competitive quotations, delivered the equipment on time and installed the software we requested. They also took the time to talk through our requirements and identify solutions in language which I could understand – this has not always been my experience when dealing with IT companies!”
“Dave and Mark have looked after our IT systems for several years and we have been very pleased at the way in which they deal with our problems and questions. We buy all our equipment from them as they offer transparent pricing which means we are always getting value for money”
"Just a quick note to say thank you to the team for the recent network installation and upgrade. The entire project was implemented so smoothly and with no downtime as promised, top notch IT support in Chester!”
“Dave designed our new website(chesterboxers.co.uk) and also provided us with desktop computers, email and mobile phones. Good IT support in Chester and helpful staff”
“They ensure my clients photographic data is kept secure and backed up to both an onsite and offsite location. They also regularly visit to test the integrity of the backups and verify that our disaster recovery plan works. I have received excellent support”
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