CUSTOMER BIG FISH FEEDBACK
The service levels we deliver to our customers is critical to us. We love great feedback but appreciate we can always improve. Every Pescado customer can get immediate access to let us know how we are doing. All our emails ask you to ‘let the Big Fish know‘ what you think. Some of the most recent comments we’ve received can be found below:
‘I recently had the pleasure of dealing with John Powell who has helped to resolve an authentication issue for me. From the moment the ticket was raised, Liam was very helpful and said that John would be in touch. John then took over the ticket and kept me informed of the progress and even called twice to check in with me. Great service and of course the problem is now fixed. ’
Business Development, Anchor Group Services
‘One of the key benefits of working with a business like Pescado is that they can handle every side of technology our business needs. We are reliant on Pescado, whether it’s simple advice over a rugged phone for a site manager or a full SharePoint deployment, I make one call and the challenge is theirs. I deliberately outsourced the whole of our ICT support leaving me with a single point of contact rather than one supplier blaming another. Pescado look after our business because any issue is theirs to fix. They have the people, the knowledge and the processes to deliver for us and it has been a robust relationship built on openness and understanding.’
Chief Executive, Skansen Group Limited
‘Dealing with Jamie was a breath of fresh air….
I wanted a simple solution in place and very clearly explained what our business required including visibility of dials, call time and call recording.
Jamie came back very quickly with a solution that matched what we needed. He sent the information I asked for and then called us to run through the details after a short period of time that allowed us to digest the information. Jamie walked us through the whole sales process clearly ensuring all our needs were met. We initially wanted a new phone system in place for when we move in to our new offices in August but due to the smoothness of the process we ended our previous contract with immediate effect and bought forward the plans with Pescado installing in our current office.
Jamie has been instrumental in helping us arrange time with the Pescado engineers to ensure our new office will be kitted out for when we make the move. Jamie has also gone above and beyond his call of duty in helping us with a minor issue in which the call monitoring was not reflecting the dials actually made. He worked with us personally rather than reflecting us to your support team.
Jamie has not only been extremely helpful but also he is very friendly. Jamie is a true asset to your business. I would not hesitate at any point to recommend Jamie to anyone that I come across who are looking at changing phone providers.
Brendan Cross-Williams, Training Director
‘Could I just say that my organisation has been with Pescado for well over 4 years now and I continue to be impressed with Liam’s dedication and support for our company.
I rarely send email like this (always too busy!) but feel it’s appropriate that I commend his commitment to helping our small not-for-profit organisation to get the best deals and support’
Phil Birch, Director
‘I just wanted to leave some feedback re: Peter Cliffe and the service we have received from him during our change over to Pescado.
Peter has been excellent when dealing with ourselves, from the first point of contact, ensuring that we got the right deal for our company and right through to the changeover of providers to yourselves. He has been professional, knowledgeable and helpful and nothing has been too much trouble to ensure a smooth changeover was achieved with all of our staff. He is a very pleasant, approachable and personable guy and I wouldn’t hesitate to recommend him and Pescado to other businesses – we are very happy with the service - thank you! ’
Tracey Walford, Deputy Chief Executive
‘Working with Pescado has been a really positive experience.
For someone who doesn’t really understand IT, their friendly staff are always on hand to explain and advise me when needed. Our Account Manager, Jonathan Bryson, is very attentive and knowledgeable and we have built a strong working relationship in a very short timeframe. I have full faith in the team at Pescado and trust their expertise and advice. Everyone I have come into contact with since working with them has been super friendly and patient as I get up to speed with any developments.
Thanks for doing a great job guys!’
Aisha Riaz, Commercial Manager, theEword
‘Prompt and efficient service from Adam re setting up new handset - many thanks’
Kathryn Hoather, Office Manager
‘Both Liam O'Brien and Dean Lord have been extremely helpful during the set-up of our new business account and have both gone above and beyond on various occasions to ensure that myself and my team are as happy and as comfortable as possible. We're extremely happy to continue putting our telephone needs in Pescado's capable hands.’
‘I just wanted to mention how easy Pescado make things for me.
A special mention must go to Adele Tunna who as our account manager looks after everything efficiently and with the highest level of professionalism. But always with a sense of humour.
Well done Adele’
Cheryl Philbin, Communications Manager
‘We have recently taken receipt of two new Vodafone devices.
Justin, Lucy and Adele have been fantastic throughout.’
Steven Morton, Partnerships Manager
‘Just wanted to let you know that Jonathan Bryson has been a great account manager and looked after me really well.
And Matthew Cunningham was also excellent taking over when Jonathan went away so a big thank you and well done to both please!’
Kim Crawford, Partner
‘I would like to comment on how very pleased we were in the way Lucy and all the team handled our process when joining Vodafone through Pescado, The whole task was hassle free and very easy, Jonathan and Lucy were the two people we were in contact with through this process and they both were very helpful and organised.
On behalf of Stag TIC Limited I would like to thank these guys in particular but the whole team for their help and look forward a promising relationship between Stag TIC and Pescado.’
Alan Gordon, Managing Director