Our differentiated approach to account management is something we are very proud of at Pescado.

Join us and as a Pescado customer, you can expect the highest levels of customer service – not just when you initially enquire but consistently for as long as you do business with us. We know what it feels like to be a customer. We’ve experienced good and bad service ourselves, and that has made us determined to offer the very best service at all times.

That’s why:

  • All of our customers have a dedicated account manager. This will always be the case whether you use Pescado for one service or for many.

 

  • Our account managers are backed up and supported by our customer support team and technical support helpdesk engineers. Our account managers are there to listen and advise, helping you to drive your business forward with technology., They get to know you and your business, providing personalised advice and recommendations to match your unique business needs. When you need something doing, the support team is always ready to step in and action your request.

 

  • Technical issues can be logged by email or phone call, whichever is most convenient for you. We use sophisticated technology and software to track every query. Each one is prioritised and monitored, escalated and reported on accurately and in real time.

 

  • We use Microsoft Dynamics Software, which gives our teams full visibility of all correspondence and contact with our customers. We acknowledge your requests and monitor ourselves against a service level agreement (SLA) on every type of request. This means we can ensure we are consistently delivering high levels of service and resolving technical issues promptly.

Our consultants are standing by to discuss your needs.

Call us on 033 000 22 000 or make an enquiry.

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